www.partsrunner.de cheat customers...english (BMW-Talk Forum)

this is my BAD experience with this store.
I buy some ignition coils...more about this here:
used coils sold as new

I contact store immediately when I receive "used/new" parts and worker Dirk Langenbach tell me that partsrunner will refund me 20% price. No money is received to this days. I send more emails but no more responses. I offer deal to send me some spark plugs in that amount money but still no answers.

So, I feel obliged to warn you that the store is cheating customers!!! Maybe bmw-syndikat can make some subforum for reporting about shopping stores where customers can write about experiences, both bad and good.

thanks

Dear Daniel / Dragana
(& Dear BMW Syndikat Users) -

This is Dirk Langenbach of partsrunner replying to the accusations made by user "foler".
I would like to clarify the situation as follows:

We did indeed receive an order of 5 BOSCH 0 221 504 474 ingnition coils from a Croatian customer (Daniel) with a delivery adress in Germany (Dragana). We shipped the coils immediately upon receiving the payment. As a rather large online seller of quality, brand name and exclusively new auto parts, we did send the items that were ordered.

After a couple to days, we received an eMail by "Kajza" claiming that 2 of the 5 coils show "signs of mounting" and 2 have "rust on the connector boot".
We offered - as we always do - to send the coils back to us and to also send us a complaint document which we can then give to our supplier Bosch.
We also offered to send a replacement to the German adress (the one that was used for the original order) - as shipping to Croatia is 63 Euros.

We did not receive the used parts back and neither did we receive the claims document.
We also offered a 20% refund if the customer keeps the coils that he claims to be defective that our finance department would pay out within their regular payment cycle.
Out of a sudden, the customer demands that we send him 6 spark plugs (!?) to Croatia as a compensation. Needless to say, we did not do so as products and shipping would have exceeded 80 Euros.

We do cooperate with our customers to the highest extent possible.
However, as an internet retailer we can not generally react to claims by customers accusing us to have sent wrong or defective items.
We have no proof that we have done anything wrong. If we generally react to eMails demanding us to send out new products, we would go out of business soon.
The correct way to claim a defect is to send us the items back, we do claim them with our supplier and then send out either a replacement or refund the money.
This is true for German as well as international customers.

Best Regards
Dirk Langenbach
Head of Customer Support
PartsRunner GmbH

hello...
No money on my paypal account for 45 days!!! After first 3 emails NO ANY RESPONSE FROM P.R.!!! After this I offered exchange for spark plugs. I try to be cooperative. Again no response. Please, dont polish situation!!!
NO MONEY ON MY PAYPAL ACCOUNT TO THIS DAY, TWO MONTH after my order!!! Where is my 20% percent back???